Telephone

Contact Support Port Edward

Visit

Prince Rupert Office
248 3rd Avenue West
Prince Rupert, BC  V8J 4B8

Our storefront is open Monday to Friday, from 10 a.m. to 4:30 p.m.

Terrace Office
2709 Kalum Street (South of Highway 16)
Terrace, BC  V8G 2M4

Our storefront is open Monday to Friday, from 10 a.m. to 4 p.m.


Call

Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours: Mon-Fri from 8:30am to 5:30pm
Technical Support Call Centre Hours: 24 hours a day, 7 days a week


Email

Customer Service Inquiries (including Home Telephone Inquiries) - citywest@cwct.ca
Business Telephone Inquiries - dispatch@cwct.ca
 


Telephone Repairs

Call 611 (in Prince Rupert)
After hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat)

We’re a happy customer of CityWest because the service is local – that’s the big thing. When you call, you talk to a local person, and you’re not waiting for days for them to get back to you. And when you support local suppliers, your community stays prosperous.

Ian Munson, Bear Creek Contracting
Terrace / Thornhill

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